Process
Four steps, one written plan, no deposit
This is the whole process. There is no hidden stage where a sales team calls you, and no point at which you are asked to pay for a quote.
Step 1
Takes 30 secondsSend one field: your email
One field is enough to start. A coordinator replies with a short set of questions about your diagnosis, previous treatment, records and timeline. You do not need to have decided anything yet.
Step 2
Usually 1–5 daysShare records, or a summary
Imaging files, pathology reports, discharge summaries or simply a written description of your situation. We summarise the case in English and identify what the Chinese hospital will need before it can assess you.
Step 3
Within 48–72 hours of recordsReceive the written plan
Two or three named hospitals, each with a reason and a caveat. An indicative cost range with the factors that push it up or down. A realistic schedule, including what must happen before you fly.
Step 4
Your callDecide, ask, or walk away
Compare, ask follow-up questions, or stop. Nothing is booked and nothing is charged until you choose to proceed. If your case is better treated at home, we will say so rather than sell you a trip.
Prepare
What makes a plan accurate.
You can start with just an email. If you have records, sending them early shortens the loop considerably — a hospital can only price and schedule what it can see.
- Latest imaging on disc or as files (DICOM, MRI, CT, X-ray, CBCT for dental cases)
- Pathology or biopsy reports, if relevant
- Discharge summaries and operation notes from previous treatment
- Current medication list and known allergies
- Bloodwork from the last three months, if available
- A short note on what you want to achieve and your travel window
Records are used only to assess and coordinate your enquiry. We do not sell data or add you to a newsletter.
How much does the plan cost?
Nothing in this first phase. Enquiries, hospital shortlists and written plans are free. We do not ask for a deposit and we do not charge for an online quote.
Do I have to travel if I ask for a plan?
No. Many enquiries end with the patient deciding to stay at home, or using the plan to negotiate with a local provider. That is a legitimate outcome and we do not chase you afterwards.
Who chooses the hospital?
You do. We narrow the field and explain trade-offs — volume, English support, waiting time, cost and location — but we do not book anything without your explicit instruction.
What if I need a specialist I cannot find in China?
We will tell you. Some conditions are better treated elsewhere, and some departments in China are stronger than others. A plan that pretends otherwise is not worth having.
Start step 1
Send your email. That is the whole ask.
We reply with the questions that matter for your case, then build the written plan. Free, in English, within 48–72 hours.
Prefer email? Write to [email protected]